Returns and Complaints
The customer has the right to make a return within 14 calendar days without giving any reason.
Return address: 303 AVENUE Sp. z o.o. 124A Świętojańska St. 07-200 Wyszków.
FREE RETURN PROCEDURE
Applies to orders shipped by courier from 10/10/2019.
Each package sent by courier in the territory of Poland is accompanied by a return label with a barcode, which is inside the package with the shipped goods.
If you want to take advantage of the free return:
1)Fill out the return form.
2)the barcode label, stick it on the parcel in place of the old label.
3)Put the return form and the products you want to return into the envelope or box in which the order was delivered. Remember to put the return form in the package.
4)go to the DHL website and fill out the return shipment pick-up order form. You will set the pick-up date directly on the DHL website here. Then:
- enter the 11-digit tracking number from your return label and click "Return parcel"
- select the option "Send by courier "*
- enter your e-mail address and contact phone number, check the correctness of the pickup address
- indicate the date and time of the courier's arrival and click "Return the package"
*A possibility to send a package at the point is also available.
After successful appointment of the courier to pick up the parcel, you will receive an e-mail with confirmation and order number to the address provided. Remember to keep the confirmation of shipment
Koszt przesyłki zwrotnej ponosi klient
RETURN AT YOUR OWN EXPENSE
If you can't or don't want to use the free return options,
you can send the goods back to us at your own expense.
1) Remember that we do not accept COD shipments.
2) You return at your own expense. The cost is not refundable.
3) Customers who have chosen personal collection as a method of delivery are not eligible for free courier return.
Downloadable sample form for self return:
Detailed regulations for returns can be found here
RETURNS - STATIONARY STORES
When making a purchase in a stationary store, the customer has the opportunity to make an exchange for a product of the same value or more expensive.
When buying in a stationary store, the customer does not have the opportunity to return the purchased products later.
